Cpu Pin Repair Service

I recently purchased a EVGA Z370 Classified K from evga's online store. For whatever reason, the audio on the board didn't work. Tried every troubleshooting step, a complete reinstall of Windows 10, different drivers, etc.no dice. Anyway, I ended up working with two of their CS agents over the phone, and the second was helpful enough to recognize that the board was defective and needed an RMA. So I sent it in for replacement. Last night, I get an email from their RMA team saying my RMA was denied and they'll be shipping back the defective board due to 'bent pins on the CPU socket.'

What possibly could have caused this? I put the CPU cover on exactly as instructed, packaging the motherboard carefully in its retail box, and thoroughly protected the retail box inside the shipping box. I was.extremely careful. when removing my CPU before putting the cover back and packaging it. When I packaged the motherboard for return shipping back to EVGA, the pins were NOT bent.

Mar 21, 2016  MOTHERBOARD CPU SOCKET WITH BENT PINS. Skip navigation Sign in. CPU Socket Pins Repair Z97-G45 LGA 1150 #2 - Duration: 4:25. PC Hardware Review and Repair 143,053 views.

Doesn't EVGA's return UPS labels have insurance on them? I feel like the only explanation is that the package was mishandled in its return shipping.

Any ideas on what I can do here? I don't wanna be 'that guy,' but I've purchased.many. tens of thousands of dollars of EVGA products over the past 3 years (graphics cards, PSUs, motherboards, accessories, etc) and feel like they're totally screwing me over here for a $280 board that was defective to begin with and then likely damaged in return shipping. Would much appreciate any advice! This is becoming a common thing that EVGA is no longer in the business of helping the customers. Look through the Warranty Questions forum, and you will see what I am taking about. EVGA has changed as of about 3 months ago, and customers now need to take every minor step to guard themselves.I used to have a hell of a lot of respect for EVGA because they had the best of everything to offer, but seem to have been taken advantage of too many times and they are now far less lenient than before.

If you have no undeniable proof that the pins were not bent before you sent it back, I feel that you are going to get the short end of the stick. AdcustomMy Amex card has buyer protection, yeah. But I'd prefer to not do a chargeback if I can avoid it. I used the label provided by the EVGA customer service team. They mentioned nothing about opting for insurance.

But I've never heard of a large company using prepaid UPS labels and not having insurance on them.If you have the right protection on a credit card, it wouldn't be a chargeback, the insurance plan would help you get the product fixed or replaced. If all else fails and you can still do a chargeback, i would consider doing it. Rlb9682 I hear you. Sadly, about the only real protection you have in that case is taking pics beforehand or as you mentioned, having buyer protection on your credit cards. I hope this gets worked out to your satisfaction soon.Lets say a customer does have pictures of the product before it was shipped in for warranty service. What's stopping a company from continuing to claim 'it was received that way' or dispute that it's the same product in the images that was sent in. It's a sad day if we need to take pictures or make a home video of us packaging the product up and dropping it off at he nearest UPS store, as evidence we didn't cause the damage.

I recently posted about EVGA. It really sucked to get that email because I know that there was no damage at all when I carefully removed my 8700K and packaged the motherboard back in its original retail box to send back to EVGA. Was it damaged in transport by UPS? Was it mistakenly dropped by the RMA team? Was I actually the one who unwittingly damaged it?

Whatever the case, I'm extremely disappointed in how EVGA handled this RMA. They totally ignored me and sent no response to either of my email messages (over the course of 9 days) asking for more info. Appalling.They saved a few dollars now by not taking care of me as a customer, but this will no doubt have an impact on how much business I give them in the future (I build 5-10 top end PCs a year for myself and clients).Maybe they don't care because GPUs sell themselves these days and profits are massive? But pretty soon, the market will settle again, and when I can choose between a company that cares about its customers and one that doesn't.it's an easy choice. Post merge edit title Cool GTX.

I just had a somewhat similar experience. The board was flaky the second I got it; I followed all of their directions and wasted close to 40 hours determining the motherboard was bad. The said the pins were bent when I shipped it back to them; either the board was flaky because the pins were bent originally or it got damaged in shipping - I was extremely careful and followed every instruction in the manual and their shipping directions. The worst part of it is they charged $350 'collateral' for a cross-shipment when the original board cost only $160. I'm pretty disgusted. Jdbrody I just had a somewhat similar experience.

The board was flaky the second I got it; I followed all of their directions and wasted close to 40 hours determining the motherboard was bad. The said the pins were bent when I shipped it back to them; either the board was flaky because the pins were bent originally or it got damaged in shipping - I was extremely careful and followed every instruction in the manual and their shipping directions. The worst part of it is they charged $350 'collateral' for a cross-shipment when the original board cost only $160. I'm pretty disgusted.Forwarded to EVGA. The whole 'bent pins' thing is semi-ridiculous to me. Those pins are flimsy as hell even when you're careful.eVGA should do what Asrock does.charge 15 or 20 bucks if bent pins and get on with the RMA.

Not to mention that there really is no way of knowing when they were bent.They could come from the factory bent (they did on one MB I bought.had to pay for the pins I didn't bend) and you couldn't really prove it.taking pics doesn't prove it.maybe an unboxing video would.but pics? I don't know, I think eVGA places too much 'value' on bent pins.denying an RMA sucks.talk to the customer.charge them some small amount Don't deny the RMA. Transdogmifier The whole 'bent pins' thing is semi-ridiculous to me. Those pins are flimsy as hell even when you're careful.eVGA should do what Asrock does.charge 15 or 20 bucks if bent pins and get on with the RMA.

Not to mention that there really is no way of knowing when they were bent.They could come from the factory bent (they did on one MB I bought.had to pay for the pins I didn't bend) and you couldn't really prove it.taking pics doesn't prove it.maybe an unboxing video would.but pics? I don't know, I think eVGA places too much 'value' on bent pins.denying an RMA sucks.talk to the customer.charge them some small amount Don't deny the RMAEVGA at one point did offer a repair service on motherboard CPU socket, but they did away with that service and they quit carrying extra GPU fan shrouds that customers could purchase to avoid having no warranty due to blemishes or cracked/broken fan shroud. It seems absurd to me too. I feel like I did nothing wrong here and they're just abusing me. They wouldn't even accept my invoice at first because they had an error in their system about where it was shipped to (which they wouldn't admit to until after it was releveant). But then to pay $350 to replace a board I got for $160 really seems outrageous.

They've created a system where they now have an incentive to deny an RMA because instead of just not losing money they're making a profit. I own 3 high-end EVGA GPUs and bought a 1000W power supply recently; I thought really highly of the company until this experience. I just had to order an X299 motherboard for work - after this experience EVGA just wasn't an option. Jdbrody It seems absurd to me too.

I feel like I did nothing wrong here and they're just abusing me. They wouldn't even accept my invoice at first because they had an error in their system about where it was shipped to (which they wouldn't admit to until after it was releveant). But then to pay $350 to replace a board I got for $160 really seems outrageous.

They've created a system where they now have an incentive to deny an RMA because instead of just not losing money they're making a profit. I own 3 high-end EVGA GPUs and bought a 1000W power supply recently; I thought really highly of the company until this experience.

Matias wired keyboard for mac. I just had to order an X299 motherboard for work - after this experience EVGA just wasn't an option. Too bad.If you have the time give on what made you switch to another brand.

If they receive enough feedback due to no repair service, maybe they will bring that service back. Hi, i am going through something similar. My motherboard, z170 classified 4 way, that was a replacement for an x58 i had that died on me.

That rma process was seamless, no issues at all. This was two years ago or so. Fast forward to now, i was having bios post issues with the z170 2 years down the road (now). I took memory out to see if it would even beep or have a different bios post code, nothing. One day, about 3 weeks ago, is when this all happened and i spoke to evga customer service over the phone and that's when they decided to ship me another z170 classified 4 way via cross shipment. I paid $399 for the cross shipment.

I replaced the cpu socket cover with the one they sent, since that was the only one available. They said they were denying the rma due to bent pins in cpu socket and also mentioned that i had sent in the motherboard with a cpu socket cover that wasn't their own - which is mind blowing to me since i do not have a cpu socket cover just ready to be used on hand and had used the one they sent me.

This is really alarming to me as i've never had issues with evga and have been using their products for almost a decade now. I pretty much use evga for gpus and motherboards and this really saddens me due to the fact that a company i love is denying my rma process. I know i sent in the cpu cover they sent me and packaged it up exactly the way the replacement was sent. I have an ongoing case with them but it has been denied twice so far and it's getting pretty ridiculous.

I even told one of the cs reps at evga that i am afraid of sending in the replacement one they sent because i may get denied a return and that if we get to that point, i would return it personally in person so that there is no mix-up there. Toolbook instructor 10.5 keygen for mac. Obviously i'd just want the rma process to go through so i can save time and money on this whole process since i may be looking at buying a new motherboard from a different vendor and have to cut ties with evga going forward.